Great Moments in Unintended Consequences: DoorDash, Google AI, and French Wikipedia (Vol. 16)
Great moments in unintended consequences—when something that sounds like a great idea goes horribly wrong. Watch the whole series. Part One: We Knead Dough The Year: 2019 The Problem: Restaurants aren't signing up for DoorDash. The Solution: Prove its value by adding restaurants for free—without notification or permission. Once presented with the sales data, restaurants will sign up in droves! Sounds like a great idea, with the best of intentions. What could possibly go wrong? Turns out, people don't like it when you mess with their business. Restaurants that never offered delivery were sudden...