Why Do We Still Blame Employees, When Training And Communication Are The Problems?
As a leader working with many organizations across the country, I realized they all had one thing in common: concluding prematurely that most operational gaps are caused by staff mistakes and not following protocol. But what if the protocol is inadequate and does not fulfill the intended purpose? How can you hold your team accountable if they aren’t sufficiently trained? Q2 2022 hedge fund letters, conferences and more Leading health plan care management programs have many moving parts and a fair share of complexities. Recalling all the players is a challenge in itself. It’s nothing short of e...