jonathandemello
H and M is the latest retailer to charge shoppers who return items bought online. Customers now must pay £1.99 to give back parcels either in store or online – with the cost taken from their refund – but returns are still free for the fashion chain’s members. Rival retailers such as Zara, Boohoo, Uniqlo and Next already charge for online returns. An H and M spokesperson told the BBC the move was introduced in the summer, while retail expert Jonathan De Mello told the BBC: “It’s interesting that companies seem to be doing it by stealth, but it's a sensible thing to be doing. “It makes economic ...
BANG Showbiz English
H and M has become the latest retailer to charge shoppers who return items bought online. Customers of the retail giant now must pay £1.99 to return parcels either in store or online, with the cost taken from their refund – but returns are still free for H and M members. Rival retailers such as Zara, Boohoo, Uniqlo and Next already charge for online returns. An H and M spokesperson told the BBC the move was introduced in the summer, after online shopping rose strongly during the pandemic, which led to a huge increase in the number of items being sent back because they do not fit, or were not a...
BANG Showbiz English
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